Chapter 1 Quality Concept

1.1 Corporate Vision: Committed to becoming a leader in the global plumbing industry.
1.2 Corporate mission: to provide the most complete plumbing system solutions for global customers.
1.3 The core values of the enterprise: people-oriented, integrity management, quality first, and technology development.
1.4 Enterprise spirit: unity, pragmatism, hard work and innovation.
1.5 Corporate philosophy: integrity, service, innovation and transcendence.
1.6 Quality policy: seek quality by quality, seek efficiency by quality, survive by quality, seek reputation by quality
1.7 Quality Commitment: Establish quality concept and strengthen quality awareness
1.8 Description of the quality policy:
We must establish a modern concept of quality, strengthen quality awareness, make our quality work more comprehensive, in-depth and perfect, and win customers and markets with excellent quality.

Chapter II Internal Quality Management

2.1 Quality Management Organization
2.1.1 Organization Chart

2.1.2 Management representatives
Appointed and authorized by the company’s top management to direct and control the system in terms of the quality management system. Responsible for promoting the specific implementation, evaluation and improvement of the company’s quality policy, objectives and strategies.
Specific responsibilities include:
a) ensure that the quality management system process is established and maintained.
b) Report to the General Manager on the performance of the quality management system, including requirements for improvement.
c) Awareness-building throughout the organization to meet customer requirements.
d) Liaise with the certification company on matters related to the quality management system.
2.1.3 Enterprise Management Department
The general manager of the company plans the organizational structure of the company, assigns the responsibilities and authority of each department, arranges the administrative department to formulate the “job description” of each department and each main position of the company, and stipulates the responsibilities and authority of each department and main position of the company.
The general manager of the company communicates and understands the responsibilities and authorities of various departments and major positions through meetings and training methods.
The purpose of assigning responsibilities and authorities to the general manager of the company is as follows:
a. Ensure that the quality management system meets the requirements of the ISO9001:2015 standard;
b. Ensure that each process obtains its expected output;
c. Report the performance of the quality management system and its improvement opportunities to the general manager of the company and various departments involved in the quality management system through signing, daily meetings and management review meetings;
d. Ensure that customer focus is promoted throughout the company;
e. Ensure that changes to the quality management system are maintained in their integrity as they are planned and implemented.
F. Responsible for the management of certified product marks.
2.1.4 Quality Control Department
The company’s products are hardware products. For the hardware measurement equipment used in product inspection, there are requirements for measurement traceability. The Quality Control Department has formulated the “Monitoring and Measurement Device Control Procedures” to manage the measurement equipment as follows:
a. Calibration and (or) verification (verification) should be carried out at specified time intervals or before use against measurement standards that can be traced to international or national standards. When the above standards do not exist, they should be retained as the basis for calibration or verification (verification). the documented information;
b. to be identified to determine its status;
c. Protected against adjustments, damage or deterioration that could invalidate the calibration state and subsequent measurements.
d. Carry out total quality management work, be responsible for organizing the planning of the product realization process and the preparation of quality plans, control the company’s production and service provision process, and continuously improve the company’s overall quality management level; be responsible for the promotion and implementation of the company’s quality strategy, improve product quality Quality and process quality indicators while implementing quality improvement efforts.
In order to achieve the company’s quality and safety responsibility goals, the company has established a sound quality and safety leadership organization, and established a product quality and safety leading group headed by the general manager, responsible for the supervision and assessment of product quality and safety work. In 2015, the “Chief Quality Officer (CQO)” system was established, and Luo Yishui and Hou Liangdong were appointed as the company’s chief quality officers.
Through the “Quality Month” activity in September every year, we publicize and implement quality and safety knowledge to strengthen employees’ awareness of quality and safety. Through the audit of the three systems of quality, environment and occupational health and safety, we can timely discover and eliminate hidden dangers of quality and safety.
2.2 Quality management system
1. The company has established a quality management system in accordance with the requirements of the ISO9001:2015 standard, and implemented, maintained and continuously improved the quality management system.
According to the current scale, product and management needs, the company studied and discussed the process required by the quality management system, and determined its
Applications across the company, including the following:
a. Determine the required inputs and expected outputs of the processes required by the public quality management system, from identifying product and service requirements, communicating those identified requirements, issuing and controlling externally provided process and product requirements , The whole business process from product production to product inspection;
b. Determine the sequence and interaction between these processes;
c. Determine and apply the criteria and methods required to ensure the effective operation and control of these processes through monitoring, measurement and related performance indicators;
d. Determine the resources required for these processes and ensure their availability;
e. Determine the responsibilities and authorities for assigning these processes;
f. Determine actions to address risks and opportunities in the management of these processes;
g. Evaluate these processes through the conduct of management reviews and implement changes required to ensure that the intended results of these processes are achieved;
h. Improve these processes and quality management system through effective management of these processes.

Top management must determine the quality objectives and measurement methods at the relevant functions and levels of the organization, and the company’s quality objectives and measurement methods must be included in the business plan. Quality objectives must be attainable, measurable and consistent with the quality policy.
Quality objectives must include what is required to meet product requirements and implement customer expectations; the current company quality objectives are:
The qualified rate of products shipped from the company reached 100%, and the qualified rate of random inspection batches after assembly reached 99%.
The pass rate of random inspection batch after machining is 98%. Customer satisfaction survey is greater than 92%.

2. The company has successively passed GB/T19001-2016 (ISO9001:2015) quality management system certification, GB/T24001-2016 (ISO14001:2015) environmental management system certification, GB/T28001-2011 (OHSAS18001:2007) occupational health and safety management System certification and effective introduction to various departments to improve the management level of each department.

Chapter 3 Quality Integrity

3.1 Quality Integrity Management
3.1.1 Improve the quality management system and strengthen quality control. The company always adheres to the concept of “customer’s today is Rigo’s tomorrow”, with quality first as the goal, customer satisfaction as the guide, and continuous improvement. Continuously optimize the work process, and establish quality information management to promote the efficient operation of the quality management system, environmental management system, occupational health and safety management system, etc. within the enterprise, thereby improving product quality and promoting the overall work quality of all departments of the enterprise.
3.1.2 In order to meet the requirements of customers and other related parties to the greatest extent and achieve the company’s strategic goals, the company has established a process management system, identified the value creation process and key support process, and carried out process requirements, design, implementation and continuous improvement. Adopting a series of effective methods such as setting positions and responsibilities, process inspection, quality assessment, accountability, quality traceability, data statistical analysis, etc., to achieve key process control and normal process standard operation, through the overall control of the production process and Effective supervision of key nodes improves work quality and ensures product quality.
3.1.3 Establish a supervision mechanism and effectively implement the quality management assessment system. Regularly supervise and inspect all relevant departments and implement them. Promote the responsible departments and supervisors to quickly respond to problems arising from system operation and customer complaints and actively rectify them so as to thoroughly and effectively implement corrective measures.
3.1.4 Encourage the participation of all staff to achieve quality improvement. The company attaches great importance to the construction of quality culture, and “creating products with character” is the core idea of ​​quality training. Guide all employees to participate in quality management, and through continuous and in-depth implementation of rationalization proposals, daily quality improvement, QCC quality control circle activities and other measures, enable employees to fully participate in every link of quality improvement, and continuously improve product quality.
3.1.5 Upgrade information transmission and strengthen indicator monitoring.
On the premise of the requirements of the quality policy, the company plans the quality objectives of the next year at the end of each year, and decomposes the overall objectives into various functional departments. Each department decomposes the controlled objectives and tasks layer by layer and conducts statistics and analysis of relevant data, and at the same time makes continuous improvements to ensure the realization of the company’s overall goals.
3.2 Construction of quality culture
3.2.1 Honesty Education
The company takes “integrity, service, innovation and transcendence” as its core values. In the process of development, we adhere to and advocate the principle of “integrity”, emphasize the management concept of trust in the chest, and earnestly implement laws, regulations and ethics. The company is honest to customers, customer-oriented, and pays attention to product sales and after-sales service, which has won the trust, support and affirmation of customers; the company is honest to employees, and takes care of employees in work and life to improve employee satisfaction. The company’s contract performance rate is 100%, ensuring a healthy and standardized good cooperative relationship with partners and building a credit enterprise.
3.2.2 Integrity and self-discipline
While the company’s brand awareness continues to improve, it has always regarded the construction of enterprise quality and integrity as an important part. Shaping “integrity” corporate values, “integrity” business philosophy, strictly abide by the law and consciously accept the supervision of relevant departments.
3.2.3 Corporate Culture
The company attaches great importance to the use of corporate culture construction to improve the moral literacy of “honesty and trustworthiness” of the majority of employees. The company always takes “compliance with laws and regulations” as the premise, with “quality first” as the goal, with “customer satisfaction” as the guide, and with the manufacture of high-quality products as the starting point to carry out business activities, and infiltrate the concept of “honesty and trustworthiness” into all aspects of business operations.
3.3 Create an environment of integrity and law-abiding
3.3.1 Adhere to Integrity
The company wins the trust and satisfaction of users and employees with the spirit of “integrity”. Provide products to customers on schedule with guaranteed quality and quantity, never default on supplier payment, never default on employee wages, and use contract performance rate, timely payment rate, employee satisfaction and other indicators for assessment. The company has formulated the “Employee Handbook”, which lists “integrity” as the first factor in the evaluation of excellence and employee promotion, and creates an atmosphere of “law-abiding operation” and “honest work”.
Since its establishment, the company has always been based on “integrity”, strictly abides by social and industrial ethics, maintains the order of market competition, and establishes a good reputation for business ethics. At the same time, respect customers, employees, suppliers and partners from all walks of life, and protect the legitimate rights and interests of customers. Get along with suppliers in good faith and for mutual benefit. At the same time, it creates a good working environment and living environment for employees, so that the employee satisfaction rate is over 95%. The company has always been rated as an “enterprise credit rating AAA” unit, which is undoubtedly a full affirmation of the company’s integrity management.
3.3.2 Compliance with laws and regulations
Senior leaders take the lead in complying with laws, regulations and rules. In signing contracts with partners such as customers and suppliers, the clean government construction agreement is the main component of the contract. Over the years, the company has paid taxes in accordance with the law, and has always been in the forefront of industrial enterprises in the city. The company has successively obtained ISO9001 quality management system certification, ISO14001 environmental system certification, OHSAS 18001 occupational health and safety management system, GB/T19022 measurement and testing system certification, water-saving product certification, three-level safety standardization enterprise certification, CNAS national laboratory certification, and obtained “AAA” grade credit enterprise, Zhejiang Provincial Administration for Industry and Commerce “A grade credit enterprise”, Yuhuan City “Yulong Enterprise” and other honors.
The company strictly abides by various national laws and regulations, integrates “law-abiding” and “legality” into all aspects of the company’s production and operation, and ensures that the behavior of leaders and employees at all levels of operation conforms to professional ethics and business ethics. The company emphasizes that leaders take the lead in learning various laws and regulations, strictly abide by the relevant provisions of the “Company Law”, “Product Quality Law” and other laws and regulations, and promote all employees to better understand and abide by the law.

Chapter 4 Quality Basics
4.1 Product Standards
The company has complete system documents, in accordance with the requirements of ISO9001:2015/ISO14001:2016 technical specifications and the actual situation of the company, to ensure that processes related to management activities, resource provision, product realization and measurement are effectively planned, and appropriate documentation for the effective operation of the quality management system. All products of our company implement the T/ZBB 0128-2016 standard.
4.2 Metering level
The company has established an effective measurement guarantee system in accordance with national laws and regulations and has passed the measurement management system certification. In order to ensure the accuracy and reliability of measuring instruments, the company’s existing measuring instruments are purchased from well-known brands at home and abroad, and actively cooperate with legal metrology institutions during verification and calibration. Accurate and reliable measurement data are obtained through an effective measurement system to control and guide production, and have achieved good economic and social benefits.
4.3 Certification and accreditation
The company has successively obtained ISO9001 quality management system certification, ISO14001 environmental system certification, OHSAS 18001 occupational health and safety management system, GB/T19022 measurement and testing system certification, water-saving product certification, three-level safety standardization enterprise certification, and CNAS national laboratory certification.
Certificate picture: as follows

4.4 Safety management of special equipment
The company has perfected the production safety management system in accordance with the requirements of relevant national laws and regulations. At the same time, relevant professionals are called to write various equipment safety operating procedures and strictly implement them. Strengthen the publicity and education of employees, pay close attention to the implementation of the system, and ensure the implementation of various systems. Effectively prevent the occurrence of “illegal operations”.
In order to effectively prevent the occurrence of “serious and extraordinarily serious” accidents, the company has strengthened the safety management of special equipment and related operators, and improved the safety management system for special equipment. Regular maintenance and testing of special equipment, timely rectification of problems found, to ensure that the equipment maintains a good operating state. The company’s special operation personnel are trained by the units that have confirmed the qualifications of the relevant state departments and pass the examinations to take up their posts with certificates to ensure the safety of the operation.

Chapter V Product Quality Responsibility

5.1 Product Quality Commitment
1. The company strictly abides by the “Product Quality Law of the People’s Republic of China” and other relevant laws and regulations, and operates with integrity in accordance with the law.
2. The company manages and produces according to the law, and implements the main responsibility for quality and safety. Establish and improve various management systems, and improve various records and accounts.
3. The enterprise maintains the validity of the qualification, and the products it produces have obtained the corresponding industrial product production license, and it is within the validity period.
4. The surrounding environment and production site of the company meet the requirements of national standards.
5. The company strictly implements the inspection system for raw and auxiliary materials, and the raw and auxiliary materials and packaging materials used meet the corresponding national standards, industry standards and relevant special regulations.
6. Guarantee not to produce and process fake and shoddy products, and guarantee that unqualified products will not leave the factory.
5.2 Product honors
The company’s production equipment, testing equipment, etc. are at the advanced level in the same industry. The company’s technical and management personnel are at an excellent level in the same industry. After everyone’s continuous efforts, we have won the title of “Zhejiang Famous Brand”, “Zhejiang Famous Brand Product”, “Famous Brand” in China’s construction hardware industry, China Quality Miles Quality Credit Enterprise, “National Plumbing and Valve Famous Brand Designated Production (Purchasing)” )enterprise”.

Chapter VI Quality Risk Management

6.1 Quality Complaints
The company has established main channels for customer information inquiries, transactions and complaints, clarified the requirements of customer “connection” methods, and determined relevant personnel to formulate methods and measures to ensure customer satisfaction and exceed “expectations”. The company has formulated the “Operation Measures for Handling Customer Complaints”, which has improved the relevant handling mechanism for customer complaints. The business department and the quality assurance department organize the investigation, analysis and processing of the information of “all kinds of complaints from customers”, and timely feedback information to customers. At the same time, convene relevant personnel to implement improvement plans and specific measures, and clarify responsible departments and responsible persons.
After a general customer complaint occurs, the relevant departments will deal with it within 24 hours according to the principle of expeditiousness. First, the business department fills in the “Customer Complaint Handling Form” according to the received customer complaint information and sends it to the quality control department. Relevant personnel conduct a “Symposium”. Finally confirm, analyze the reasons and implement relevant responsible units, formulate rectification plans for problems, and organize the implementation of corrective and preventive measures. At the same time, the implementation process is continuously followed up according to the “Improved Control Procedures”, and finally the Quality Control Department collects and fills in the “Customer Complaint Case Handling Form” for archiving.
Analyze and evaluate customer complaints on a monthly basis, and issue relevant information to various departments. Summarize the complaints and turn them into internal knowledge accumulation to improve the process. At the same time, in order to reduce customer complaints and complaints, the company conducts professional knowledge training for service personnel from time to time, strengthens the service awareness and professional quality of service personnel, improves service quality, helps them efficiently solve customer complaints and complaints, and improves customer satisfaction.
6.2 Quality Risk Monitoring
6.2.1 Control of quality control points.
The company focuses on controlling the risks existing in the key characteristics, parts and weak links of product quality and adopts appropriate management measures and methods, and formulates the “Management Measures for the Control of Substandard Products”. Through effective planning of the personnel, equipment, materials, environment, testing, operation guidance, evaluation, etc. of the key quality control points, the key control points of product quality are within the effective controllable range.
6.2.2 Establish an effective quality control mechanism.
Supervise the production site through process engineers, production engineers and quality engineers, and supervise and inspect the implementation of relevant production processes and process disciplines. According to the “Measures for Controlling Nonconforming Products”. , rectify and continuously improve the problems found in the key control points in a timely manner.
6.2.3 The company has established a complete laboratory and purchased advanced testing equipment to ensure the scientificity of relevant testing data and provide a strong guarantee for quality improvement.
6.3 Emergency Management
In order to improve the company’s ability to deal with emergencies and ensure proper command in the event of serious or serious accidents. Relevant personnel can arrive on duty in time, and relevant equipment and materials can be in place in time to ensure timely and effective control in the event of an accident. Protect employees’ lives, public and private property safety, and minimize accident losses. In accordance with the relevant regulations of the “Production Safety Law of the People’s Republic of China”, “The Emergency Response Law of the People’s Republic of China”, “Administrative Measures for Emergency Response Plans for Production Safety Accidents” and other relevant regulations, combined with the actual situation of our company, we formulate emergency plans for production safety accidents. . Emergency plans are divided into two levels: comprehensive emergency plans and special emergency plans. (Comprehensive emergency plan is the overall plan and procedure specification for the company to organize, manage, command, and coordinate relevant emergency resources and emergency actions. In order to achieve accurate and timely emergency rescue, the company regularly organizes employees to conduct emergency drills, and continuously improves the problem points in the process to ensure that emergency plans can be launched in time when emergencies occur, avoiding risks and reducing damage losses.

Conclusion
In 2018, Zhejiang Province took the lead in building the “Made in Zhejiang” brand by means of high standard requirements and certification. Constantly improve the quality integrity standard system and quality information system. The company has successively improved relevant systems and implemented them conscientiously. At the same time, consciously accept the supervision of relevant departments.
The construction of the quality integrity system is a long-term and systematic task. To improve the rules and regulations for the construction of the quality integrity system, and to consolidate and deepen the achievements of the enterprise quality integrity construction, an effective mechanism must be established, scientifically implemented, and persistent. The company adheres to the “continuous improvement of quality management system”, and continuously improves productivity and customer satisfaction rate. The company promises to produce products that comply with regulations, industry standards and continuously meet customer needs, moving towards internationalization. “Let Regal products become a first-class brand and create a better future.” is our unremitting goal.

Zhejiang Ruige Copper Industry Co., Ltd.
March 01, 2019